What exactly does 'refurbished' mean?
An important question to answer right off the bat.
A refurbished device is a previously loved device that goes through a rigorous process of diagnostics, reparations, cleaning and sanitising. This gets it ready for its next life. We’ve outlined the process of refurbishing a device so you know exactly what to expect.
Step 1: Comprehensive testing 🔬
We meticulously test all the nuts and bolts of a device during the refurbishment process. This is what we call our 50 point check. We fully test the hardware, firmware and software for faults before generating a comprehensive report.
Step 2: Full refresh 😎
Using the report from the comprehensive test as a guide, parts are replaced, the software is updated and we put the device through its paces to make sure it’s ready for the real world.
Step 3: One year warranty ✅
We back the quality of all our tech to the wall. We do this by including our one-year warranty with every Certified Refurbished product. If there are any issues with your device, we’ve got certified technical experts with the know-how to fix them asap.
Our Grading System
As Good As New
- ✅ Tested and fully functional
- ✅ Good screen condition
- ✅ No visible scratches on the screen and body
Grade A
- ✅ Tested and fully functional
- ✅ Good screen condition
- ✅ Light, fairly invisible signs of wear and tear on the body
Grade B
- ✅ Tested and fully functional
- ✅ Small scratches, not visible when the screen is on
- ✅ Small signs of wear and tear on the body, no dents
Grade C
- ✅ Tested and fully functional
- ✅ Visible light scratches when the screen is on
- ✅ Signs of daily wear and tear on the body
Shipping & Delivery
Free shipping
For all UK orders generally arrives within 4 business days.
1 year warranty
Peace of mind guaranteed by our 1 year warranty.
14 days return window
A worry-free shopping experience.
Accessories
Phones are supplied with a charging cable USB plug and SIM pin. Laptops are supplied with a compatible charger.
Our refurbishment process
Step 1: Comprehensive testing
We perform a 50-point check for every tech device. Our expert techies will test the hardware, firmware and software before generating a comprehensive report.
Step 2: Fully refreshed
Based on the report, we refurbish the tech device to make sure it's ready for the real world. Some tasks on the refurbishment process include updating the software or replacing some parts.
Step 3: Spruced tech up
Finally, we put it through the final quality checking and clean the hardware (so they look sharp 😉). And yes, the 1-year "no quibble" guarantee applies to every refurbished tech device!
